Why is my first payment still pending after 60 hours?

[VooDooMan]

Hi guys,

I'm a newbie and having a problem with a Pending Payment which is now approximately 60 hours in a "pending" state.

It's a new store and this is the first order.

It is being processed by PayPal Express Checkout.

Shopify payments is running.

The Payment capture method is Automatic at checkout.

I have checked my Paypal account and there are no transactions (this is my first order since it went live).

I read online that there can be delays with with a new store and I should wait 48 hours. It is now approximately 60 hours.

Thanks for your help!
J

[raavikant]

Hi,

Generally, the platform clears the amount/payment within the given time period but in your case, it's taking too much time. I would suggest you connect directly to customer support mentioning every single detail.

Thanks

[VooDooMan]

Thank you!

How do I connect directly to customer support? I tried before using
support@shopify.com but it directed me to the help center and then on to
you.

Regards,
J

[joeypappas]

I have the same problem - currently pending for 8 business days (plus a weekend!) - where can I speak to someone!?