Why is my Instagram and Facebook account limited and how can I fix it?

[Emirpj]

 

Hello, what do you mean by my account being limited? Why did this happen? What should I do to fix this problem?

[Greta]

Hi, @Emirpj!

Thank you for your post. I recommend checking out this page from Meta to ensure you're in a supported market to use their commerce products:

• Supported markets for commerce surfaces on Facebook | Meta Business Help Center

If you are located in a supported market but are still getting this error, it is best to contact Meta directly to resolve the issue. You can use the following link to get in touch with them — just replace myshopifyDomain with your .myshopify.com URL. 

https://myshopifyDomain/admin/apps/facebook-ads/shopify_app/support?topic=account-connection-permissions-fb&source=shopifyagenthandoff

Please let me know if you have any more questions!