Why is my money still pending after 2-3 months?

Robbie12
Visitor
1 0 0

Hi there any can help I got money still pending after 2 or 3 months and I genuinely don’t know what is wrong and I can’t get hold of any shopfiy number to help as I don’t think this is right that funds are not being held any one can help thank you or any Shopify member of staff read this and sort it please 

Reply 1 (1)

Mac
Shopify Staff
1678 170 272

Hi, @Robbie12!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you have been experiencing issues with your money being pending for a few months now. I can fully appreciate the importance of resolving this matter. Have you tried responding back to any correspondence sent from our team? Additionally, please check your Shopify Admin for any banners or notices that may request specific documents to be uploaded.

 

If you have already taken these steps and are still facing issues, I recommend contacting our authenticated live support team through the Help Center for further assistance. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can gather more information and help resolve your specific issue.

 

We appreciate your understanding and look forward to assisting you further through our dedicated support channels. If you have any other questions or

concerns, please let us know. We are here to help!

Mac | Social Care @ Shopify 
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