Why is my online store deactivated after setting up monthly payment?

[LinaP]

Hello today I was finishing my store and put my credit card for monthly payment, then when I went to the store it seems that my store was deactivated. can sq1 help

[LinaP]

Hello today I was finishing my store and put my credit card for monthly payment, then when I went to the store it seems that my store was deactivated. can sq1 help

[Ted]

Hi @LinaP,

Ted here from Shopify, thanks for posting your query!

Sometimes when merchants select a plan, Shopify's system will close the store so that it can be manually reviewed by our Risk Department. This only occurs for new accounts created just so we can verify the account for security and fraud prevention reasons. Going by your description, I believe this is what has happened but I have emailed you privately so I can help authenticate the account and take a closer look. Please note that if the account is under review with our Risk team, then it can take a few business days for them to complete the review. They will get back to you as soon as possible once it's completed.

For anyone else reading this, please contact our support here (Support > Contact Support in the main menu) for immediate assistance. Our Twitter and Facebook advisors are also available 24/7 if you need assistance with anything.

Many thanks,