Why is my online store still inactive after payment?

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I selected a plan for my store(basic payment) and after paying for my store it stayed innactive ive been trying for an hour but still my store says it's innactive and it got my card and will be charging it monthly yet my store is innactive and i am worried.

Reply 1 (1)

Shopify Staff
1201 129 183

Hey, @Spherh!


Thank you for contacting us regarding your concern.


To address the issue of your store showing as inactive, it is important to reach out to our live support team for a resolution and further investigation. You can access live support by clicking on this link.


Please note that we do not have access to your specific account information via the Shopify Forums, and therefore, we are unable to provide account-specific technical support. For account-specific technical assistance, we recommend reaching out to our dedicated support channels above!


Let me know if there is anything else I can help with!

Maz | Social Care @ Shopify 
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