Why is my online store unavailable after purchasing a monthly plan?

Why is my online store unavailable after purchasing a monthly plan?

Yacindotcom
Visitor
3 0 0

My ticket number is 20004683. I have been in contact with support via chat to resolve this issue for a few days now. My store became unavailable immediately after I posted my credit card information to buy a monthly plan. I have been told that it has been escalated to a review team and to wait to hear from them? Today is the 5th day. My entire business has stalled because of this. Not to sound impatient, I understand and respect the timeline that Shopify needs to get to all the cases. However, I really feel that there is a big lack in communication here. I do not know why my store is unavailable? No one I have contacted has the answer! I do not know what I need to change, if any to get my store back up? I will happily follow all policies and protocols if only I knew what is required of me. I have been asked to simply wait indefinitely for an email that has not arrived past your own average response time. I do not have access to my site that I spent many days creating. This seems to be a pattern with many threads here. Lack of communication/information. Please give me a course of action besides telling me to just wait. I really hope somebody can help me here. Thanks.

Replies 3 (3)
Yacindotcom
Visitor
3 0 0

I don't know what do you think ?

Yacindotcom
Visitor
3 0 0

Why 

Ivy
Shopify Staff
1033 82 140

Hello, @Yacindotcom.

I can understand how you're feeling, I know I would feel the same if this happened to me with my store. 

I want to reiterate what my colleagues have said, in that the query is currently in the correct hands and the only course of action right now is to await a reply via email from this internal team. I understand this is not ideal and waiting is difficult - but this really is the best course of action in this situation. Your ongoing patience is appreciated, thank you. 

Ivy | Social Care @ Shopify


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