Why is my online store unavailable and how can I fix it?

[imenebm]

hello can someone help me my online store is unavailable What can I do?

[GemPages]

Hello @imenebm 

If your Shopify store is unavailable, it may be due to a number of reasons, including:
– Your domain may have expired
– Your hosting plan may have expired
– You may have reached your bandwidth limit
– There may be an issue with your payment gateway
– You may have forgotten to renew your SSL certificate
If you are unsure why your store is unavailable, please contact Shopify Support for further assistance.

I hope the above is useful to you.
Best regards,
GemPages Support Team

[Ivy]

Hello, @imenebm.

I can understand this is important to you, so let's see if we can resolve this together and get you access to your store again. The first step here is to ensure the issue is not a local device or browser problem preventing you from accessing your store. To rule this out, can you please try each one of the following steps: 

• Clear your cache and cookies on your browser. After this, completely reboot the browser.  
• Try on another web browser or an incognito window.   
• When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.    
• Try another device or on the Shopify Mobile app.
• Try another internet connection (example, switch to a cellular network on a phone rather than wifi.)  
• Ensure there are no pop ups being blocked in the web browser.   
• Ensure you do not have any firewalls or pop up blockers enabled on the device

If the problem still persists, then it would be best at that point to reach out to our live support team. Our live support can be reached via our support portal here. You need to select the topics that apply to you, and then choose live support via either phone or chat once the option appears to you, you will then be connected to a live support agent who will have access to your account, and can help you out from there. I trust this helps!