Why is my payment account continuously on hold?

[Kmcreations20]

Why is my account being put on hold like for my payment 

[Daniel]

Hi, @Kmcreations20!

Thank you for reaching out about this hold on your account. Typically, our accounts teams and banking partners do reviews of all stores to ensure our operations are following the proper guidelines. 

When it comes to situations like these, we always refer you to any red banners within your admin for further instructions on resolving this matter. We also ask that you check your emails for any direct correspondence from our accounts teams. These are the avenues where we will typically provide instructions on how to go about lifting these holds. 

If you do not see any of these or you are being instructed to contact support, please do so by following this link so you can be redirected to our Support team for further assistance. They will be able to look into the backend of your account to figure out what exactly needs to be done in order to lift this.