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Why is my payment account on hold on Shopifty?

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Why is my payment account on hold on Shopifty?

hassan15
Visitor
1 0 0
‎02-21-2022 12:42 PM

my shopifty payment account is on hold, I can not use the shopifty payment.

wanna know why, or what i can do???

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Accepted Solution (1)

Nia
Shopify Staff (Retired)
537 38 83
‎02-21-2022 09:20 PM

This is an accepted solution.

Hi, @!

 

You should have received an email from our Money Support team stating why your Shopify Payouts are on hold. If you haven't yet received an email, I would recommend reaching out to our Shopify Support Team who can escalate your account through to our Money Support team. They will be able to provide you with the necessary answers to your queries!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Nick_Marketing
Shopify Partner
1487 336 466
‎02-21-2022 01:58 PM

There are many reasons for the Shopify Payments placed on hold, oftentimes it's for verification purposes. Just wait for the Shopify email, they'll provide you with the next steps.

https://help.shopify.com/en/manual/payments/shopify-payments/faq#my-shopify-payments-account-is-on-h...

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, ✅Subscribe to my YouTube channel (▶️ Ecommerce TV).
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Nia
Shopify Staff (Retired)
537 38 83
‎02-21-2022 09:20 PM

This is an accepted solution.

Hi, @!

 

You should have received an email from our Money Support team stating why your Shopify Payouts are on hold. If you haven't yet received an email, I would recommend reaching out to our Shopify Support Team who can escalate your account through to our Money Support team. They will be able to provide you with the necessary answers to your queries!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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