Why is my payment not processing after adding Bundle App?

jovantperic
Tourist
10 1 2

Just a few days ago I started experiencing problems with the checkout

 

Your payment couldn’t be processed because your order total has changed. Check your order total and try again.

 

My store is still in design mode, but I was able to complete 4 purchases just a few days ago. The only difference is that I just added Shopify Bundle App and created my first bundle. Since this app was not working correctly I removed it, but it didn't solve the problem. I also tried using a different login and password but it gives me the same problem. I see that there are more people with this same problem, which it looks like just started recently.

 

I am using the Dawn theme, the purchase was made via 2 different browsers and 3 different users. 

 

Error.JPG

Replies 6 (6)

Mac
Shopify Staff
1688 177 278

Hi, @jovantperic!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

It is possible that the issue you are experiencing is the result of an error in your store's settings or error in the checkout. I’ve reached out to my team for more information, and they have advised they will be investigating it further. In this case, we’ll need to access your account in order to take a closer look. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member.

 

Thanks again!

Mac | Social Care @ Shopify 
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htea
Shopify Partner
16 0 11

I'm experiencing the same error from the Shopify Bundles app. I'm able to purchase everything except the bundles. 

Summer
Shopify Staff
1352 321 231

Hey, @htea

 

We'd love to look into the issue you're experiencing as well. As previously advised by Mac, could you please visit our Help Center and chat with our AI assistant to create a support ticket? One of our support advisors will be happy to assist you further! 

Summer | Social Care @ Shopify 
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paragxshah
Visitor
2 0 0

I'm receiving the same error and so are my customers. We are losing sales because of this. This needs to be fixed ASAP. I opened up a ticket and will let you guys know if there is anything that comes of it.

bruce_ayko
Shopify Partner
1 0 0

Same issue over here with the expand operation cart transformation 😞

Mac
Shopify Staff
1688 177 278

Hi, @bruce_ayko!

Thanks for sharing your concern.

 

We will need to access your account to gather more information. However, please note that we are unable to provide account-specific support through the Community Forums. But don't worry! We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can take a closer look. 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog