Why is my payment not processing after adding Bundle App?

[jovantperic]

Just a few days ago I started experiencing problems with the checkout

" Your payment couldn’t be processed because your order total has changed. Check your order total and try again.

My store is still in design mode, but I was able to complete 4 purchases just a few days ago. The only difference is that I just added Shopify Bundle App and created my first bundle. Since this app was not working correctly I removed it, but it didn't solve the problem. I also tried using a different login and password but it gives me the same problem. I see that there are more people with this same problem, which it looks like just started recently.

I am using the Dawn theme, the purchase was made via 2 different browsers and 3 different users. 

[Mac]

Hi, @jovantperic!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

It is possible that the issue you are experiencing is the result of an error in your store's settings or error in the checkout. I’ve reached out to my team for more information, and they have advised they will be investigating it further. In this case, we’ll need to access your account in order to take a closer look. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member.

Thanks again!

[htea]

I'm experiencing the same error from the Shopify Bundles app. I'm able to purchase everything except the bundles. 

[Summer]

Hey, @htea! 

We'd love to look into the issue you're experiencing as well. As previously advised by Mac, could you please visit our Help Center and chat with our AI assistant to create a support ticket? One of our support advisors will be happy to assist you further! 

[paragxshah]

I'm receiving the same error and so are my customers. We are losing sales because of this. This needs to be fixed ASAP. I opened up a ticket and will let you guys know if there is anything that comes of it.

[bruce_ayko]

Same issue over here with the expand operation cart transformation 😞

[Mac]

Hi, @bruce_ayko!

Thanks for sharing your concern.

We will need to access your account to gather more information. However, please note that we are unable to provide account-specific support through the Community Forums. But don't worry! We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can take a closer look. 

[bluefrog]

Unfortunately we have the same problem with our shop. If there are only bundles in the checkout, the checkout does not work. Any solution yet?

The shop is:  http://www.fraeulein-knusper.de