Why is my payment still on hold despite providing required business details?

[calliekay22]

ive had this error message on my account for a few months now, ive filled it out multiple times with the infomation its asking for but it still wont go away i dont know what else to do.

"Your payouts from Shopify Payments are on hold

Your payouts from Shopify Payments are on hold because additional details about your business are required. Your customers can still checkout while your payouts are on hold."

[AvadaCommerce]

Hi @calliekay22 

With this kind of problem, the best way is to get in touch with the Support team directly to have them check it for you.

You could refer to this link, log in to your store account then type in a topic in the search bar, for example, "submit information " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

If the answer helps you, please mark it as a Solution.

Best regards.

[Maz]

Hey @calliekay22!

Thanks for connecting with us here! I appreciate that it is very important for you to have your issue with your Shopify Payments resolved as soon as possible, not to worry I am here to help.

If your Shopify Payments account is on hold, please note your customers can continue to purchase items on your online store. As @AvadaCommerce  mentioned in this thread, the easiest and quickest to get this sorted out is to reach out to our live support team here at this link.

From there, our support teams can take a closer look at your account for you and determine the next best steps, as we cannot look into account specifics from the public forums here ourselves.

Thanks for your patience in the meantime with this!