why is my payment still pending

[Nakita]

I have had my payout pending since Friday and they just keep telling me that they are working on it.  today I learned they put a hold on my acct but have been assured my payment is coming in 1- 3 days but it is still [pending - why?  has anyone else had this issue - we are talking $3000 so not a small amount

[Ellie881]

Was this ever resolved? We just received the 'Funds on hold, Customers can still checkout and to contact support for the next steps.' So far it's been 2 days of contacting support and no resolution and no idea why there even is as a hold as supposedly there are no notes as to why funds would be on hold & now they say "Support Advisor): I just received a notification from our team that their channel is closed as of the moment and will continue their operations tomorrow." How is it possible it's closed on a Thursday at 2PM EST? We cannot run a business this way.