Why is my payout on hold for a week with no email notifications?

[bestbackupapp]

My payout pause from last 1 week and never receive email to upload documents even i have already talked to shopify customers care.

TICKET ID: 37389986

[Maz · Accepted solution]

Hey @bestbackupapp!

Thanks for getting in touch!

I understand that you are wondering why your payout has been on hold for one week and are looking for an update on your ticket.

As you have shared the ticket number, that is the best place to receive an update as we’re not able to provide account-specific support via the Shopify Community at this time. I'd suggest responding via that email ticket to request an update. Our payments team are best equipped to handle account related issues.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[bestbackupapp]

Hi,please help

TICKET ID: 37389986


provide me link where i can upload documents please help

[Maz]

Hey @bestbackupapp!

Thank you for your reply!

Due to Shopify's authentication and security policies, I am unable to access your account-specific details from the public forums. In order to protect your account's security and privacy, Shopify requires authentication to access account-specific details. 

I cannot give a lead time of when you will hear back from the team, however you should receive an update on your ticket very soon. The queue is ordered chronologically and by priority, and they are aware of how important this is. Hold tight and keep an eye out for any emails in the meantime!