Why is my payout status still pending after sales?

Desire4Greatnes
Visitor
1 0 0

Hi, After I have made a few sales my payout status never changes. The orders have been fulfilled and delivered but the payout status still stays as Pending, This issue has created many issues for upcoming products that I would like to sell, please help with a solution.

Reply 1 (1)

Blair
Shopify Staff
1944 258 229

Hi @Desire4Greatnes,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, are you seeing a payout date beside the pending status?

 

If not, I'd encourage to connect with us directlyThis will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to review your order and payout details to share a bit more information on when it's expected to be deposited. 

 

To connect with us, you can:

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

To learn more about payouts and payout schedules, you can check out our Viewing Payouts document, as it touches on this further. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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