Why is my payout still pending after a month?

[Tare]

1. hi,

my payment is still in pending for almost a month now, do I need to do anything to get the payout, i have set the payment to everyday and the order has been fulfilled

thank you.

[Blair · Accepted solution]

Hi @Tare,

Thank you for reaching out to the Community! I'm happy to provide some assistance with your payouts, to ensure this gets resolved. To confirm I'm fully understanding, are you seeing a banner within the Shopify admin that mentions your payouts? 

If not, I'd encourage you to connect with us directly for further investigation. As we don't have access to any account information through the Community, it will allow for our advisor team to take a closer look and provide steps on how you can proceed.

To connect with us, you can: 

• Head over to our Support Page.
• Log into your shop.
• Select the topic Starting a store.
• Scroll to the bottom of the page to view all available support options.

To learn more about payouts, I'd encourage you to check out our Getting Paid document as it touches on this further. 

Please let me know if you have any other questions or concerns. 

[Tare]

hi Blair

thanks for the reply, I will try to find the support page as you mentioned and I dont think I see the banner.

[Aimeem]

Did you ever get a resolution? I have the same problem , payouts on hold and the chat support is honestly useless. Asking me to be patient with no inside info on what is actually happening?

[kfernandez]

Yes it has been resolved and my payouts are deposited within a week. Longer than I expected, but it’s ok lol.

There’s a feature in the chat that allows you to speak with a live rep who was able to help me.

[malekmilad]

where are you from??

[aniafashionldn]

Im having the same issue and what you suggested doesnt help , can you actually help me get my money as the clients already received the items and im basically losing money if i dont get my money out of the pending payouts

[malekmilad]

did you find a solution?

[Mitchellstrahan]

did you ever get this figured out?  if so what was it?  I need help too lol

[ThreePinesSoap]

Hi, I am having the same problem. I’m the payments section of my settings, it says under payout status « pending » What should I do? I don’t want to send out my

Products until I get paid. 

[Stonewise]

did you figure it out !! I havent sent over 2k in products smh ...all payments pending

[jaynew_]

Same for me!! Did you get your money? How long did everything take?

[simii00]

Shopify are so useless honestly. no contact number as well. the support chat is really and truly with an ai bot i belive 

same thing happening with me... my customer is really upset and theres nothing i can do

[Maz]

Hey, @simii00!

Thanks for joining this discussion, and I'm sorry to hear that you're having a frustrating experience. If you use our virtual chat, you should be able to be routed to a live support advisor.

You need to enter a question into the virtual assistant chat box and follow the prompts given by the virtual Help Center assistant in order to access our live chat support. 

If you are unable to reach a live support advisor, please let me know what issues you're facing with the virtual chat, feel free to share screenshots if you can!

[Mitchellstrahan]

Hey Jay,

ANy updates?  I'm experiencing the same thing

[Mitchellstrahan]

did you ever get this figured out?  

[kfernandez]

did you receive any updates?

[kfernandez]

hi, did you ever figure this out? my payments still say pending and have it setup to be paid every business day and still not have been paid. 

[Ollie]

Hey @kfernandez.

Thanks for reaching out on this thread.

If you have updated your payout schedule to be paid every business day and still see that you payouts are displaying with a pending status. We will need to take a further look into your store set up to advise next steps. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, you will need to speak with our live support by navigating to the Help Center.

Let us know if you have any questions. 

[Aimeem]

Have you sorted it? Mine just say payouts on hold, and AI chat support is useless, even after escalation.. still no answers

[malekmilad]

nah bro i closed my store

[Aimeem]

Oh, that's def not an option for me. I have switched my payments back to EWAY like I have done for the past 6 years. And will contact the ACCC authorities here in Australia.