Why is my payout still pending after two weeks?

adam1992
Visitor
1 0 0

hi I set an account up around 2 weeks ago and have several pending orders for payout? All Information and account details have been provided.
What’s going on please? 

 

thanks 

Adam 

Reply 1 (1)

Victor
Shopify Staff
2507 229 531

Hi @adam1992,

 

Please bear in mind that it can take a few business days for Shopify Payments payouts to be desposited in your bank account after the funds have been sent by Shopify. However, if they have been stuck in a "Pending" status for a number of days, please contact our support team directly so we can take a closer look at this for you.

Victor | Social Care @ Shopify 
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