Why is my Paypal integration causing checkout issues?

Why is my Paypal integration causing checkout issues?

houssem-gh
Visitor
2 0 0

Hi there,

Recently I integrated Paypal to my new store, but I noticed a difference in the checkout page please check the attached pictures, I want the checkout page to look like this

1.png

But I don't know why it looks like this, also the billing address section doesn't appear

 

2.png

Any help would be much appreciated!

Replies 4 (4)

Moira
Shopify Staff (Retired)
2118 231 340

Hey @houssem-gh,

 

Would you please be able to share your store URL so I can take a look and your theme and checkout page?

 

Look forward to hearing from you! 

Moira | Social Care @ Shopify
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houssem-gh
Visitor
2 0 0

Hi thank you for your response, here is my store link: dealspix.com 

Moira
Shopify Staff (Retired)
2118 231 340

Thanks for sharing your store @houssem-gh. I noticed that PayPal is the only payment method you have activated on your store, I believe this is why you are seeing the current checkout page layout.

 

Have you tried integrating Shopify Payments as well? If you look at the first image, the billing address section is referring to an address matching the credit/debit card used for payment, which is an option through Shopify Payments.

 

Let me know if this works!   

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Gift-o-the-Jab
Navigator
370 25 100

It's the new Shopify checkout rolling out to all stores according to shopify support.