Why is my PayPal payment on hold and should I fulfill the order?

justageek
Visitor
1 0 0

If a paypal payment is showing as "on hold", does that mean I should fulfill the order anyway, and I will get the money when the product is delivered?

Replies 4 (4)

Trevor
Community Moderator
3404 463 989

Hey, @justageek!

Paypal can hold the payment for a number of reasons; however, the most common one is that the customers funds need to be verified before they can be transferred to you. Paypal should give you some type of notice within your admin on why the hold is there, but should also show you when the hold is released. It would be best to avoid fulfilling an order until the hold is removed, and the funds are paid out to you. Doing so will ensure that you're not losing your product should the payment not clear. 

Trevor | Community Moderator @ Shopify
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Plainsalty
Visitor
1 0 0

Paypal is asking me for a shipping tracking information. How can I get this hold remove from paypal?

Trevor
Community Moderator
3404 463 989

@Plainsalty 

You will need to speak with Paypal as only they can provide further support on removing the hold.

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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szrncsi
Visitor
1 0 0

and if it says that i will get the money when it is delivered? how does paypal know? if i don't have tracking