Re: Help with a payment gateway

Why is my Paystack payment gateway not processing transactions?

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Hi, I recently started using paystack as a payment gateway for my store. It always tells me that the transaction can’t be processed due to technical reasons. I’ve tried all possible and it has been properly activated on my store. Paystack even says I have no limitations. Please what do I do?


Also, can I use bank deposit on my store? And how does it work

my store’s URL is

Reply 1 (1)

Shopify Staff
2274 154 262

Hi, @Rose2006.


Welcome to the Shopify Community.


I understand that you're using Paystack as a payment gateway and receiving the following error message: Your payment can't be processed for technical reasons. Try again or use a different payment method.


I would like to advise that Paystack is a third-party payment gateway and although the issue is appearing on your checkout page on Shopify, it would need to be resolved by collecting your Live API Keys from your Paystack dashboard and inputting them into Shopify. 


The common reasons for this error message are:

  • Using the wrong API keys e.g putting in the Public Key in the Secret Key field, and vice versa
  • The currency of your store and the default currency on your Paystack dashboard do not match.


I located a Paystack Help Center article regarding the error on Shopify. You can follow the step-by-step instructions listed in Paystack's Help Center article to resolve the issue.


I hope this helps!

Victoria | Shopify 
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