Why is my photo ID getting declined for Shopify payment?

[Miggy]

Hi, i need help with my shopify store. It says i need to submit a photo ID, and i did. I used my passport and it got declined, i used m driver license it’s also declined. I need help thanks

[Morek]

Hi @Miggy 

Hope you're having a great day!

Did you contact Shopify Support?

You could contact Shopify Support under this web page with your store id: https://help.shopify.com/en/questions#/login

Live chat or email: https://help.shopify.com/en/questions#/contact

If you found this comment useful, hit the 'Like' and 'Accepted solution' buttons.

[Miggy]

Hi, thank you for your reply. I’ve been emailing them but they dont reply 

[Morek · Accepted solution]

Hi @Miggy 

Hope you're having a great day!

You're welcome. You should use the LiveChat.

[Ivy]

Hi there @Miggy.

In this case, I would advise reaching out to our live support in order to submit the documents. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access. Here's a video showing the steps in action. 

If you need any other help with this, please do let me know! 

[AMKSTORE]

[AMKSTORE]

payment decline twice .i m new pls guide what to do