Why is my sale still pending after 5 days?

Joe_123
Visitor
1 0 0

How long does it take for payouts to come because today is the 5th day and my sale still says pending

Reply 1 (1)

Ivy
Shopify Staff
1033 82 132

HI there, @Joe_123.

The payout period can vary depending on factors such as the payment gateway used, and the country you are located in. You can read more information on the different payout period wait times here. 

if you feel concerned your payout may be taking too long, for this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!





Ivy | Social Care @ Shopify


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