Why is my Shopify balance account temporarily locked?

violetgretz
Visitor
2 0 0

I have recently faced issues with my shopify balance account where it says that it's temporary locked for no reason.

I have contacted support multiple times with absolutely no solution offered!!!!

They just kept on saying the same this that the case will be escalated to the internal team and then i don't hear nothing afterward. 

 

This is ridiculous 

Replies 3 (3)

Emily
Shopify Staff
1311 101 189

Hi, @violetgretz.

 

Thank you for reaching out and providing that information. I am sorry your balance card has been temporary locked. 

 

I will let you know that I can not access account information through our community forum due to our security measures in place but I can have our team look into your ticket if you can provide a ticket ID from your support interaction. 

 

Please let me know if you have any further questions! 


Talk soon, 

Emily | Social Care @ Shopify 
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violetgretz
Visitor
2 0 0

[#44943519] this is the ticket number was provided 

Emily
Shopify Staff
1311 101 189

Hi, @violetgretz.

 

Thank you for providing your ticket ID. 

 

I can assure you our team working on your ticket currently and you will hear back shortly. With account information and payment issues, these do tend to take longer to resolve as we do have a strict protocal to follow with sensitive and private information as well as current tickets in the queue. Our team is working diligently to review your ticket and get back to you. 

 

Thank you, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog