Why is my Shopify Balance verification not working?

[motivaathletics]

I've repeatedly submitted my information for verification on my store yet it still tells me that I have to verify. What is going on?

[Summer · Accepted solution]

Hey, @motivaathletics! Welcome to Shopify Community!

We’ll need to access your account in order to investigate and resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[JCproductions]

I’m having the same issue, talked to 3 support advisors and they just keep giving me the run around. At this point I’ve waited almost a month and I still haven’t received any update besides “we made sure to expedite the process to get it handled as soon as possible” that was on the first 3 days of my issue. Shopify left me with a horrible experience as a business owner.