Why is my Shopify payment blocked for my travel agency services?

[zhuozhuo02]

Hi, i am running a travel agency and use Shopify to build up my company's website. I have built up the website for two years with no problem, obviously, there is no booking from the website at all due to the pandemic. This May my business started to pick up, however, due to the business nature I don't need to ship any products, it only travels reservation services. The Shopify payment was blocked after reviewing the shipping and payment status. I totally don't understand and they mentioned I broke section B.5 of the service term.  Is there anyone who could help to answer what the problem is? Is the Shopify payment not support the business in the service industry? 

[Don]

Hi there @zhuozhuo02!

Thanks for sharing your query here with us here in the Shopify Community.

Could you confirm for us if you've been contacted by any of our teams already about the status of your store?

If so, you can direct any queries you have about this by replying to any email contact you would have gotten from our teams about this.

That is the only place you'll be able to get any info available on the specifics of your case, as we're not able to comment on these matters publicly here.

If you have not been contacted about your store at all, let me know so we can ensure you get the support you need!

[zhuozhuo02]

Yes, send email twice but no one reply me yet.

[Don]

Hi again, @zhuozhuo02!

Thanks for getting back to me here.

Can you just confirm for me if you were contacted by our team about the status of your store first, or if you had reached out via email?

If it is the latter, and you had first reached out via email, could you confirm that you did so via our Help Centre here?

Let me know which of these is the case, so I can ensure you're in the right place for more info on the status of your store.