Why is my Shopify payment document approval delayed?

sophiB
New Member
4 0 1

Again shopify payment wanted some document from me and I sent to them, it took 15 mins to reject my previous doc but after sending the right doc they didn't approved yet after a day, I'm really in hurry to publish my store I need them to accept my payment fast what should I do

Reply 1 (1)

Blair
Shopify Staff
1944 258 229

Hi @sophiB,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with your Shopify Payments, to ensure this gets resolved. To confirm I'm fully understanding, were you able to successfully upload new documents to the shop?

 

If so, you will want to allow for 1-3 business days to pass as our Business Partners will be reviewing the documents submitted. While I can completely understand the urgency, account reviews are a standard process for merchants using Shopify Payments to undergo. This is to help verify and reduce fraudulent activity across the platform.

 

If after 3 business days have passed and your payouts remain on hold, you can connect with us directly for further investigation. This will allow our advisor team to take a closer look as we’re not able to provide account-specific support via the Shopify Community at this time. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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