Solved

Why is my Shopify payments verification taking longer?

sophiB
New Member
4 0 1

I uploaded completely fine documents but they said they couldn't read them 😕 now again I uploaded high quality documents how much does it take to be verified ? how can I 

Accepted Solution (1)

Victoria
Shopify Staff
2161 150 253

This is an accepted solution.

Hi, @sophiB.

 

Welcome to the Shopify Community.

 

I understand that you uploaded documents for verification for Shopify Payments and are inquiring about how long verification takes. While I'm not able to determine the amount of time the verification process may take, once you're verified the red banner will be removed from your Shopify admin.

 

When uploading documents for verification, it's important to note the following:

 

Government-Issued Photo ID:

  • The ID must be a standard government-issued photo ID. Commonly we accept driver's licenses, passports, and federal identity cards. 
  • It must be a photograph taken using a camera, for example with a cellphone. We cannot accept scans or copies of IDs. The photo provided must be high quality, clear, and in colour, we cannot verify with greyscale or scanned images.

  • All edges should be visible (nothing cut out of the picture). No information can be redacted or covered.

  • There cannot be any watermarks over the images, and they should not be edited in any way.

  • It must completely match the name on the Shopify Payments account. 

  • The date of birth on file must match the provided ID.

  • Only the "front" of a passport is required (the full open page where their photo is), we do not need an image of the back of a passport.

  • It must be valid, we cannot accept expired IDs.

Address verification documents:

  • Personal name and address must both be visible on the document.

  • The name and address will need to match the information on your Shopify Payments account to be verified.

  • If our banking partners are requesting an address document for the representative or one of the owners/directors, you will need to upload a document showing your name and residential address.

  • If our banking partners are requesting an address document for your business, you will need to upload a document showing the registered business name and the officially registered business address.

  • Do not cover or blur any of the information on the document.

  • If a driver’s licence was used for the Photo ID request, it cannot be used a second time to verify the personal address. 

We have more information included in our Setting up Shopify Payments resource. If you have additional questions regarding the documents you submitted, I encourage you to contact our support team via the Shopify Help Center.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 2 (2)

Victoria
Shopify Staff
2161 150 253

This is an accepted solution.

Hi, @sophiB.

 

Welcome to the Shopify Community.

 

I understand that you uploaded documents for verification for Shopify Payments and are inquiring about how long verification takes. While I'm not able to determine the amount of time the verification process may take, once you're verified the red banner will be removed from your Shopify admin.

 

When uploading documents for verification, it's important to note the following:

 

Government-Issued Photo ID:

  • The ID must be a standard government-issued photo ID. Commonly we accept driver's licenses, passports, and federal identity cards. 
  • It must be a photograph taken using a camera, for example with a cellphone. We cannot accept scans or copies of IDs. The photo provided must be high quality, clear, and in colour, we cannot verify with greyscale or scanned images.

  • All edges should be visible (nothing cut out of the picture). No information can be redacted or covered.

  • There cannot be any watermarks over the images, and they should not be edited in any way.

  • It must completely match the name on the Shopify Payments account. 

  • The date of birth on file must match the provided ID.

  • Only the "front" of a passport is required (the full open page where their photo is), we do not need an image of the back of a passport.

  • It must be valid, we cannot accept expired IDs.

Address verification documents:

  • Personal name and address must both be visible on the document.

  • The name and address will need to match the information on your Shopify Payments account to be verified.

  • If our banking partners are requesting an address document for the representative or one of the owners/directors, you will need to upload a document showing your name and residential address.

  • If our banking partners are requesting an address document for your business, you will need to upload a document showing the registered business name and the officially registered business address.

  • Do not cover or blur any of the information on the document.

  • If a driver’s licence was used for the Photo ID request, it cannot be used a second time to verify the personal address. 

We have more information included in our Setting up Shopify Payments resource. If you have additional questions regarding the documents you submitted, I encourage you to contact our support team via the Shopify Help Center.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

koverze
Visitor
2 0 0

I have a question. I have an account on the paayes payment gateway, but it is not available in Shopify. How do I add it?