Why is my site's payment still pending without a payout date?

1 0 0

My payments on my site have been pending with no payout date for weeks. Why’s there no payout date?


My settings for payout schedule are set to payout every month, but I had orders in February that did not payout May 1.

Reply 1 (1)

Shopify Staff
2902 450 591

Hey there @TrapMac713, in this case I recommend connecting with our authenticated chat support so we can review what is happening with your payouts with you. Our community support team is not able to access merchant accounts, so we won't be able to troubleshoot this with you. 


Please reach out to our authenticated support team by following this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog