Why is my site's payment still pending without a payout date?

[TrapMac713]

My payments on my site have been pending with no payout date for weeks. Why’s there no payout date?

My settings for payout schedule are set to payout every month, but I had orders in February that did not payout May 1.

[Shay]

Hey there @TrapMac713, in this case I recommend connecting with our authenticated chat support so we can review what is happening with your payouts with you. Our community support team is not able to access merchant accounts, so we won't be able to troubleshoot this with you. 

Please reach out to our authenticated support team by following this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started.