Why is my transaction payout date not appearing on Shopify payments?

BlackFire
Visitor
3 0 0

Hello everyone. Faced with such a problem, my money for transactions is stuck and they are not being payout from Shopify payments, I have already contacted support several times with this problem and they did not help me in any way. They say they will consider my case, but more than a week has passed since the first appeal and no information at all, I wrote there, more than a day of ignoring. I do not know what to do and how to continue working if I do not withdraw funds. Shopify payments is configured correctly, Authentication methods is also enabled. What is the matter is not clear

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Replies 5 (5)

Greta
Shopify Staff
1137 121 146

Hi, @BlackFire!

 

Thank you for sharing the details of your experience, and I'm sorry to hear you haven't received your payout yet. 

 

One thing I recommend is clicking the bell icon at the top of your admin to see if there are any outstanding requests in order to complete your Shopify Payments account. That is a common cause of delays in payouts, so it's worth checking that there's nothing else you need to upload. 

 

If there aren't any outstanding requests, you will need to wait for our team to respond. I understand that it's frustrating to have to wait for more information, but rest assured if your ticket was escalated, you will receive a response. Queues have been larger than normal, but our team is working to respond to all tickets as soon as possible. 

 

Please let me know if you have any other questions!

Greta | Shopify 
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BlackFire
Visitor
3 0 0

No, there is nothing related to this in the notifications.

Some of my requests for support simply do not receive any response for more than a week. When I wrote to them and asked how things were going with my problem, I also received nothing. Why is that? It turns out that I can't start working and it delays me a lot.

Greta
Shopify Staff
1137 121 146

Hi, @BlackFire.

 

Thank you for getting back to me, and I certainly understand where you're coming from. You will receive a response on your ticket as soon as possible. Keep an eye out on your email for an update from our team. I appreciate your understanding. 

Greta | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

BlackFire
Visitor
3 0 0

I have been hearing for more than 10 days that they will contact you and help you in the near future. But no one got in touch.

Greta
Shopify Staff
1137 121 146

Hi, @BlackFire

 

Thank you for sharing your feedback. Rest assured that if your ticket is escalated you will hear back, even if it does take longer than usual. Keep an eye out on your email (including your spam/promotions folders) for a reply from our escalated team! 

 

Let me know if you have any other questions. 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog