Why is Stripe payment method not working on my site?

[ClaudiaBanos]

We have recently added Stripe as a payment method and our costumers just cant pay us trough stripe. A notification appears in the checkout "There was an issue processing your payment. Try again or use a different payment method". What can be the issue?

[Imogen · Accepted solution]

Hi there, @ClaudiaBanos. Thanks for taking the time to reach out to the Shopify Community Forums with your payment situation here! My name is Imogen. It's good to meet you!

Without being able to authenticate you, it's difficult to determine specifically what this issue may be. As this is impacting your ability to makes sales, I recommend that you reach out to our Support Team via our Help Center. This will allow us to get you authenticated, and access your store in real-time so we can do some in-depth troubleshooting to better investigate this issue, and help find a resolution.

[ClaudiaBanos]

if you said so....

[ClaudiaBanos]

I set up the price of my products over the minimum ask for the gateway and everything is working!

[PaulNewton]

You can mark your own responses as the solution even better if you have links to docs.

Thanks for the follow up, for future people.