Why is the new one-page checkout leading to multiple pages and puzzles?

Mark1988
Excursionist
32 0 4

We noticed a Error / Hick-Up in the new 1 page checkout. 

 

In 'abandoned cart' that was registrated by Shopify we noticed below API errors.

 

 

When we were trying to make a test order ourselves, we noticed that after confirming the order, we come on a new page to confirm the payment (that is not a 1 page checkout then, right?), but when we click on 'pay now', we get redirected back to the previous order page... Then ReChapta is activated, need to confirm human, then

puzzle.png

need to solve 2 puzzles and then confirm again. Only then the payment accepts and continues...

 

Can you please check and solve this? Because this is not a 1 page checkout, but more like 3 pages + solving 2 puzzles. We can imagine customers are aborting the checkout like this.

 

 

Kan een betaling van € 34,99 EUR niet verwerken op iDEAL.
20:44

PaymentServiceApi::PaymentServiceApiError

Kan een betaling van € 34,99 EUR niet verwerken op iDEAL.
20:44

PaymentServiceApi::PaymentServiceApiError

Kan een betaling van € 34,99 EUR niet verwerken op iDEAL.
20:43

PaymentServiceApi::PaymentServiceApiError

Kan een betaling van € 34,99 EUR niet verwerken op iDEAL.
20:42

PaymentServiceApi::PaymentServiceApiError

Reply 1 (1)

Mark1988
Excursionist
32 0 4

We didn't receive a reply, but we just check it and it looks like it's now fixed. Can someone of the Support team confirm the same?