Why is UPS weight calculation showing 99lbs instead of 50lbs?

navyspeed
Shopify Expert
7 0 2

I am looking at the abandoned checkout and it shows UPS weight calculated the product at 99lbs but the product information states it is 50lbs. Is this an error or is it actually calculating it at 99lbs instead of 50?

 

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Replies 5 (5)

Made4uo-Ribe
Shopify Partner
6047 1452 1790

Hi @navyspeed 

 

My understanding is it means the maximum lbs you can have to use UPS Ground. To check this theory, please try another product, if the 99 lbs is still the same, then my theory is true

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navyspeed
Shopify Expert
7 0 2

For other lighter products like this one below we are having the same issues. Instead though this product is 10lbs and it shows 53lbs on the abandoned checkout. The concern is the shipping weight is not be correctly calculated causing increase pricing which affects the client and causing customers to not complete the checkout process.  

 

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Made4uo-Ribe
Shopify Partner
6047 1452 1790

That is weird. Have you check your shipping information? It seems like the more lighter the price is getting higher. 

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navyspeed
Shopify Expert
7 0 2

Looks like they set the default package weight to 49lbs on the box. Thanks.

Made4uo-Ribe
Shopify Partner
6047 1452 1790

No worries. Glad to help

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