Why isn't card payment showing up at my checkout?

1 0 0

I have shopify payments activated in my settings and have all the card providers selected, also I have Apple Pay activated too. But when my customers go to check out there’s only an option to pay with PayPal. Please help asap 

Reply 1 (1)

Shopify Staff
1323 318 226

Hey, @Ocstyling! Welcome to Shopify Community!


I'd love to help you out! To verify there's an issue with Shopify Payments appearing at your checkout, did you go past the shipping page of your checkout and onto the payment page? The reason I'm asking is that PayPal has an express checkout button that appears on the first page of the checkout, where the customer information is entered. This button sometimes causes confusion. 






To see all the payment methods in a store, customers need to enter their information and select a shipping method. If you haven't gone through the information and shipping pages of your checkout, could you please try to do so and see if Shopify Payments appears on the payment page? 


If you get to the payment page and Shopify Payments isn't there, we'll need to access your store and investigate. We’re not able to provide account-specific support via the Shopify Community at this time but our support team will be happy to continue assisting you. You can visit https://shopify.link/o71x and log in to your account to create a support request. After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you. 


Feel free to update me here and let me know what you find on the payment page of your checkout!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog