Why isn't my 15% off discount code working for first-time buyers?

[kamilla]

Hello,

I have a code for 15% off anything in the store for first-time buyers.

The code is BeausFan

I noticed it's not working when I try to test it using our beer products.

For the customer on the front end, the message is BEAUSFAN discount code isn’t valid for the items in your cart.

I tried checking off specific collections (and adding all of them) instead of all products and still no luck.

Please help.

[Marty]

Hi, @kamilla.

Thanks for your message, I would be happy to offer you some assistance. However, may I ask for your store URL so I can take a look at this first hand?

Thank you!

[kamilla]

Hello,

The store is https://shop.beaus.ca/ 

When I tried to add Full Time IPA from "Beer" category and used the code it didn't work.

https://shop.beaus.ca/collections/beer/products/full-time-ipa

Thank you.

[Marty · Accepted solution]

Hi, @kamilla.

Thank you for sharing your store URL, I may have an idea of what's going on here. Based on the screenshot you shared, I can see that the code was used successfully at least once:


Under Usage Limits, you will want to make sure that the box is unchecked for “Limit the number of times this discount can be used in total”. You will also want to make sure that the limit has not to be set to "1".  


I hope this helps you out moving forward! let me know if this solves your issue or if you are still having the same problem after checking the above information.