Why isn't my active payment gateway showing in the Shop App section?

New Member
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Hello Dear Manager,

I sent my documents for Shopify Payment and after that my payment gateway was activated and now all kinds of payment functions are active for my site, but in the Shop App section, the option (( Activate Shopify Payment )) is not ticked and I get a warning  message : "" Your Store Needs To Have An Active Shopify Payments Account "" .  Please tell me what should be done?

thanks for your help,


Reply 1 (1)

Shopify Staff
1688 177 278

Hi, @ghazalghal!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.


It appears there may be a discrepancy between the activation status of your payment gateway and the Shopify Payments account within the app. My initial suggestion would be to refresh the Shop App: Sometimes, the app may not immediately reflect real-time changes. Try refreshing the Shop App or logging out and logging back in to see if the activation status updates. Additionally, log into your Shopify admin dashboard and navigate to "Settings" > "Payments" section to ensure that your Shopify Payments account is active and properly configured.


If the issue persists, we recommend contacting Shopify Support for further assistance. While we cannot offer account-specific support through the Community Forums, you can access live support via the Help Center. Simply ask the Virtual Shopify Assistant to "contact support," and it will provide guidance on connecting with a team member who can help address this issue specific to your account.


I hope this information proves helpful to you!

Mac | Social Care @ Shopify 
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