Why isn't my global shipping setting working on Shopify?

[Hannah250]

Hello Everyone, I have my shipping and delivery set to two zones, United States and the Rest of the world (all other countries aside the US) but when a customer wants to checkout on my store,the only shipping-to locations available to them are Canada and United States.

How do I sort this?

[Anindita · Accepted solution]

Hi @Hannah250,

I guess you have to configure your Shopify market. This is done by selecting "Add Markets" from within the Markets settings. You can check out this thread with a similar query. To resolve it accurately you can also contact Shopify live chat support: https://help.shopify.com/en/questions#/contact/chat 

[Anindita · Accepted solution]

Hi @Hannah250,

I guess you have to configure your Shopify market. This is done by selecting "Add Markets" from within the Markets settings. You can check out this thread with a similar query. To resolve it accurately you can also contact Shopify live chat support: https://help.shopify.com/en/questions#/contact/chat 

[Hannah250]

I visited my Shopify page as a customer.

How I do remove the "Image with text" option,please?

[Summer · Accepted solution]

Hey, @Hannah250!

It sounds like you haven't activated the countries in question in the Shopify Markets area in your admin. Besides adding them to the shipping zones in your shipping profile, you need to activate the countries you ship to in the Settings > Markets page to enable customers to select those countries at the checkout. You may head over to that page and check if the countries say Inactive such as in the screenshot below.

If they are inactive, you may click Manage beside each country and click Activate market to activate it.

Feel free to give that a go and test your checkout to see if it fixes the problem.

If it doesn't resolve the problem, it's best that we take a look at your checkout and settings to pinpoint the cause and advise a solution. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

Since you ship internationally, have you considered localizing your website? When you localize your website, you make it more accessible to locals in your international markets. Doing so will increase the likelihood of them placing orders and trusting your business, and it will bring a lot of growth. If you are interested, feel free to check out this guide on how to localize your website on this page.

[Hannah250]

Done.

Thanks.