Why isn't my IBAN accepted for Shopify Payments activation?

[EnisL]

My IBAN was not accepted. 10 days ago I contacted a support adviser and received a ticket number. Since then nothing has happened. I cannot contact another adviser and mine is not responding to my messages. I don't have an explanation for why it doesn't work, I don't have an estimated time to wait. I was just left to wait. What can I do to activate my Shopify Payments? Or contact another adviser?

[Summer]

Hey, @EnisL! Welcome to Shopify Community!

I'm glad to learn you created a support ticket and reached out to our support team as this is the next best step for your concern. Since you haven't heard from the support advisor you spoke to, you may follow up by creating another support ticket so another support advisor can check your existing support ticket and seek for an update on your behalf.

Now, I'd love to help you create a new support ticket. What's preventing you from doing so? Can you please try visiting https://bit.ly/3cJkx8V and logging into your account to reach out to another support advisor? Let me know if you get stuck at any stage and I'll guide you through the process of creating a support ticket.