Accepting credit cards, warehouses, and shipping and fulfilling orders
Hello guys,
I live in Sweden and currently using Shopify payments in my store and therefore using Klarna. I have a problem with the "Klarna finance" option, it does not work. Klarna can't troubleshoot a shopify payment option and Shopify blames Klarna.
What can i do here? Why does this option not work?
Hi @Adde9400 ,
Apologies for the frustrations getting this resolved. Klarna (as a local payment) within Shopify Payments is managed & supported by Shopify, as documented at: https://docs.klarna.com/platform-solutions/shopify/
If Shopify needs Klarna support, they can contact Klarna to help debug the issue.
If Shopify is not able to help resolve the issue, if you can share a Shopify support case number here (or via Klarna support at skosm@klarna.com), we can review & escalate if needed.
Hello Kristi,
Here is Shopify ticket number: 35962285
Currently they say that they have reached out to Klarna in order to solve this issue, but i have gotten no update so far.
Hello Kristi,
I has not been multiple weeks and nothing is happening. Can you please push the tech team at Klarna to fix this issue. My customers can not finance their payment still.
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