Why isn't my Klarna finance option working on Shopify payments?

Adde9400
Tourist
19 0 3

Hello guys,

 

I live in Sweden and currently using Shopify payments in my store and therefore using Klarna. I have a problem with the "Klarna finance" option, it does not work. Klarna can't troubleshoot a shopify payment option and Shopify blames Klarna.

 

What can i do here? Why does this option not work?

Replies 4 (4)

KristiAtKlarna
Shopify Partner
205 14 39

Hi @Adde9400 ,

Apologies for the frustrations getting this resolved.  Klarna (as a local payment) within Shopify Payments is managed & supported by Shopify, as documented at: https://docs.klarna.com/platform-solutions/shopify/

If Shopify needs Klarna support, they can contact Klarna to help debug the issue.

 

If Shopify is not able to help resolve the issue, if you can share a Shopify support case number here (or via Klarna support at skosm@klarna.com), we can review & escalate if needed.

Adde9400
Tourist
19 0 3

Hello Kristi,

 

Here is Shopify ticket number: 35962285

 

Currently they say that they have reached out to Klarna in order to solve this issue, but i have gotten no update so far. 

Adde9400
Tourist
19 0 3

Hello Kristi, 

I has not been multiple weeks and nothing is happening. Can you please push the tech team at Klarna to fix this issue. My customers can not finance their payment still.

KristiAtKlarna
Shopify Partner
205 14 39

Hi again @Adde9400 ,

I've pinged our contact about this.