Why isn't my local delivery option appearing at checkout?

Robbe_
Visitor
1 0 0

I'm having trouble with the local delivery option not showing up at checkout. I checked and, double checked my own settings for local delivery but it seems the problem might be a bug. This is because it seems I can force the local delivery to show up only when I first select the local pick up option and then reselect delivery option.

 

Any help on this issue would be appreciated.

Replies 3 (3)

Elias
Shopify Staff
2912 285 500

Hey, @Robbe_.

 

Thank you for reaching out and bringing this to our attention.

 

I understand that you may be experiencing a bug where the local delivery isn't displaying properly in the checkout. We have seem some luck with resolving this issue by turning off the local delivery and then turning it back on for each of the affected locations. It's also important to make sure that the changes are saved after turning off local delivery as well as saving again after turning it back on.  

 

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 If toggling the local delivery wasn't able to help resolve the problem, then it looks like we'll need to access your account in order to resolve this issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request. 

 

That being said, I noticed that you're a new member of our Shopify Community! Once you've resolved the issue with local delivery, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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getwhipped
Visitor
1 0 0

i also am having issues with local delivery not showing up. i removed and saved the option to then add local delivery and save. no luck.....

Blair
Shopify Staff
1944 258 229

Hi @getwhipped,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved.

 

If it steps outlined above did not resolve, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account specific information through the Community. They will be able to ensure that local delivery is enabled on your shop.

 

To connect, you can:

 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

 

Please let me know if you have any other questions. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog