Why isn't my online store live and how can I activate it?

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Please I will like to know why my account is not live 

And how I can't make it go live 

Reply 1 (1)

Shopify Staff
946 89 146

Hi @Philzsignature 


Welcome to the Shopify Community.


I understand that you are wondering why your account is not live. Would it be possible to share more context on this, and explain a little bit more about what you mean?


Are you trying to launch your store and make it accessible for customers perhaps? If so, after you have completed the various steps on this checklist here such as choosing a plan, customizing your store, setting up a payment gateway and adding shipping options, you just need to disable your password page so that your store is essentially live and accesible. Instructions for disabling the password page are here.


Perhaps you mean that there are some issues with your Shopify account or store, and you are unable to access things like your Shopify admin? If so, it's worth checking your emails to see if you received anything in relation to this. If not, then feel free to contact our support team directly and we can examine what might be happening.


Feel free to share some more information here and include things like screenshots if relevant, and I would be happy to troubleshoot this further and provide more resources to help you get your store launched! Once your store is live, have you considered how you might start promoting it to attract customers and grow your business? I'd love to hear about your plans for your store.


Rick | Shopify 
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