Why isn't my payment capturing automatically after an order?

Kddesigns1
Tourist
3 0 0

I had an order come in and I fulfilled the order. Then I noticed it said capture payment. I checked my setting and they are correct to automatically capture at purchase. But I clicked to capture payment and it still isn’t giving me my money and package is out for delivery today   Any ideas what to do   Thank you 

Reply 1 (1)

yoshi11
Shopify Partner
1 0 0

What did you find out? I'm having the same issue. I'm curious if you found a solution.