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Why isn't my payout date showing in Shopify payments?

andr1k
Visitor
2 0 0

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Guys who can tell me, they don’t write payout date, so I can’t understand when the money will go to Wise, what could be the problem? the first transaction was a test transaction made by me, with a high fraud risk, five days have passed and there is nothing, and yesterday two purchases were made, and there is also no payout date. Payment is Shopify payments 

Accepted Solution (1)
Imogen
Shopify Staff
1777 202 319

This is an accepted solution.

Hey again, @andr1k. Thanks for that quick reply! Appreciate that. I also appreciate the screenshots you've provided.

 

When we see 'pending' next to a payout, this can also just be informing us that the transaction is in a 'pending' state before being allocated to a payout and delivered to you. This would also explain why no date for a payout is present, as none of the transactions listed have progressed past 'pending' to allow for a date to be intended for delivery.

 

You likely just need to wait a few more days for the transactions to clear. If another day or two go by and the status of these transactions don't change, use this link to reach out to our authenticated Live Team so they can jump in and investigate if there is a larger issue occurring.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Imogen
Shopify Staff
1777 202 319

Hey there, @andr1k. Thanks so much for reaching out to the Shopify Community with your Payout question. It's good to meet you!

 

From the view of your screenshot, it looks like your payouts haven't been assigned an expected date of delivery to your bank account on file. This suggests to me that your Shopify Payments may not be completely set up, or you don't have a bank account on file attached to receive your payouts. Can you do a quick double-check to make sure that you have finished your Shopify Payments set up, and that you have a bank account on file prepared to receive payouts? I know that you mentioned that you expected your payouts to go to your 'Wise' account - can you tell me where you're operating from where you're using Wise?

 

Double check those things for me, and follow up with me here when you can. I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

andr1k
Visitor
2 0 0

andr1k_0-1688420657260.jpegandr1k_1-1688420663258.jpeg

Yes, I linked my personal bank details from Wise to Shopify Payments, everything is set up correctly Maybe the problem is that these are my first orders and I just sent them?

Imogen
Shopify Staff
1777 202 319

This is an accepted solution.

Hey again, @andr1k. Thanks for that quick reply! Appreciate that. I also appreciate the screenshots you've provided.

 

When we see 'pending' next to a payout, this can also just be informing us that the transaction is in a 'pending' state before being allocated to a payout and delivered to you. This would also explain why no date for a payout is present, as none of the transactions listed have progressed past 'pending' to allow for a date to be intended for delivery.

 

You likely just need to wait a few more days for the transactions to clear. If another day or two go by and the status of these transactions don't change, use this link to reach out to our authenticated Live Team so they can jump in and investigate if there is a larger issue occurring.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog