Why isn't my PayPal store accepting UAH currency transactions?

[Serhii19]

 

Hey! Connected to the Pay Pal store, but the payment does not go through. Writes that the reason is "Receiving country does not support the transaction currency." the main currency is UAH. Do you need to set up something in the "Market"? Can you send instructions on how to set it up and fix it.

[Mac]

Hi, @Serhii19!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I understand that you are running into some issues with either setting up your currencies or your PayPal settings. Firstly, when completing that transaction, are you able to confirm which currencies you are looking to support? Were you looking to make a purchase in UAH? The main thing here is to ensure that your PayPal account supports multiple currencies, and that your Shopify Store is setup currently to process orders in different currencies. In any case, you will find our guide on how to enable your store to sell in multiple currencies very useful. 

If you sell in multiple currencies using Shopify Payments, then you can easily accept multi-currency payments from customers using PayPal. When your customer pays for an order using PayPal, both the PayPal and Shopify checkouts display the customer's currency. PayPal offers a great guide on how to set this up here.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!