Why isn't my Shopify payment appearing at checkout despite correct information?

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What steps can I take to resolve the issue with my Shopify payment not appearing on my checkout page, despite having filled in all required personal information, and with a PayPal error message indicating there is a problem?

Reply 1 (1)

Shopify Staff
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Hi @henrikk,


Thank you for reaching out to the Community! I'm happy to provide some assistance with setting up Shopify Payments, to ensure this gets resolved. To confirm I'm fully understanding, are you seeing a banner within the Shopify admin regarding your Shopify Payments?


If so, the banner will likely indicate one of the following messages: 


  • Prompting you to upload documents. This will want to be done so as soon as possible. Please be sure to provide all the requested information, ensuring documents are clear and complete (i.e the entire documents - no edges or corners cut off). Any submitted documents may take up to 3 business days to be reviewed. 
  • If you're not seeing an option to upload documents, you will likely see a message asking you to contact support. In this case, you will want to head over to our Contact Page and get in touch with our support advisors as soon as possible. 


Alternatively, I would confirm that Shopify Payments is currently offered in your country or region. For a complete list, you can check out our Supported Countries For Shopify Payments documentation as it touches on this further. 


Touching on PayPal, would you be able to please share the error you're currently receiving? 


I look forward to your response! 

Blair | Shopify 
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