Why isn't my Shopify sale showing up in my PayPal account?

[RACH2022]

Hello
I made a sale today on shopify and the customer had paid by paypal.
The sale is marked on shopify but not on paypal.
I contacted the paypal service and they told me that the problem comes from shopify.
Could you please help me to solve this problem.
Sincerely

[Andrew]

Hi @RACH2022, 

Apologies for the delay in replying to you!

As I understand it: a customer made a purchase on your store through the PayPal gateway.

The order has been recorded in your Shopify admin, but you have not received any money or order confirmation in your PayPal account.

As Shopify is not the payment gateway processing the payment in this case, I'm a little confused as to why PayPal has said the issue lies with Shopify. Could you give me any more context around that, please? Did PayPal Support offer any more explanation as to how they came to that conclusion?

The only thing I can think of that might be affecting your payment, is that your customer used an e-check to pay for their order - which may take time to clear, as it is just like a physical cheque.

Could you confirm whether this is the case, please?