Why isn't Shop Pay appearing in my payment methods?

Sarmoyta
Tourist
10 0 1

i try to  Αctive shop pay but there isn t in payment methods.i talked with a customer service bot byt really didint help. Any idea?

Reply 1 (1)

Mac
Shopify Staff
1674 170 271

Hi, @Sarmoyta!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are having issues with Shop Pay appearing as an accelerated checkout button on your store. In order to activate the button, you will want to ensure that you are following the steps below: 

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Shop Pay section, check Shop Pay.
  4. Click Save.

If you are using a third party gateway, the steps will be slightly different:

  1. From your Shopify admin, go to Settings > Payments.
  2. In the Third-party payment providers section, click Manage.
  3. In the Shop Pay section, check Enable Shop Pay.
  4. Click Save.
  5. In the Shop Pay section, click Complete set up.
  6. Enter the required details about your online store and banking information, and then click Save.

If the issue still persists, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you can ask the Virtual Shopify Assistant to contact support. From there, it'll guide you with your next steps on how to connect with a team member.

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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