Why isn't Shopify payments showing at checkout?

ChrisBotens
Visitor
3 0 1

E3571C83-50AC-4DF7-B13E-9409F90B1287.png

I have Shopify payments on including Apple Pay, and cards and all that. But only PayPal express shows at checkout. Does anybody know how to fix this ?

Reply 1 (1)

Erin
Shopify Staff
1036 134 166

Hi, @ChrisBotens. I'm happy to help you out with this! To clarify, are you still only seeing these two options when you move on to the payment stage of the checkout?

 

The screenshot you shared shows the Information page of the checkout, rather than the Payment stage of the checkout. On the first page of the checkout, the 'Information' page, it is expected behaviour to only see your express checkout buttons. These buttons dynamically change to reflect the customer's preferred accelerated checkout method, which depends on factors such as the customer's browser, device, and the checkout methods they typically use. This means that each customer may see different options here, including the other options you offer like Apple Pay.

 

01-13-241-92681Please let me know if you have any questions! This guide on accelerated checkouts and this guide on dynamic checkout buttons can help further in the meantime.

 

Erin | Shopify 
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