Why isn't the credit card payment option appearing on my product pages?

DaveS3
Tourist
5 0 1

The credit card payment option doesn't appear on my product pages even though my account is cleared for credit cards and the boxes are checked in my Settings. is this because i need to submit (documents - proof of identity)drivers license or identity card?Is My account on hold?  If so, how do I go about correcting this?

Replies 15 (15)

Emily
Shopify Staff
1344 102 193

Hi, @DaveS3.

 

Thank you for reaching out! 

 

I just need to gather a bit more information on what your experiencing. If you are using Shopify Payments then you will have to submit documents with your ID. You should see a banner in your admin asking for proof of ID. Can you let me know if you see this? 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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DaveS3
Tourist
5 0 1

In my admin, on the home tab i see nothing.  I'm imaging  that it would appear at the top of the page?

Emily
Shopify Staff
1344 102 193

Hi, @DaveS3.

 

Thank you for your reply!

 

It should appear on your homepage, did you receive any emails regarding this? 

 

Please let me know if you have any further questions! 
 
Talk soon, 

Emily | Social Care @ Shopify 
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DaveS3
Tourist
5 0 1

didn't receive any other emails about this.  Tried the chat feature earlier today and got a response.  He gave it a ticket number: 42377881

Emily
Shopify Staff
1344 102 193

Hi, @DaveS3.

 

Thank you for your reply and ticket number.

 

Were you able to talk with an advisor? Since you haven't received an email or a banner in your admin it would be best to talk to our Support Team, as they have access to your account information and can help get your payments working. 

 

Please let me know if you have any further questions! 
 
Talk soon, 

 

Emily | Social Care @ Shopify 
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DaveS3
Tourist
5 0 1

The "Support Team" link in your email times out before the page opens. I can't any email address for Support, just the "virtual assistant".  Using that I eventually get a real person responding, but often after 20 minutes to an hour.  And if  I don't get back to that page in time the conversation times out.  Very, very frustrating.  I'd rather not start my website over again with another e-comerse site, but may have to soon if youall can't fix this problem

Emily
Shopify Staff
1344 102 193

Hi, @DaveS3.

 

Thank you for your reply and providing that feedback regarding our Support Team. We are constantly monitoring and reviewing our customer support and appreciate you taking the time to share. 

 

Take care, 

Emily | Social Care @ Shopify 
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DaveS3
Tourist
5 0 1

How do I get in topuch with an actual support person.  I need to resolve this problem of CC payment option not showing on my product pages or during checkout.  Is there an email for tech support?

Emily
Shopify Staff
1344 102 193

Hi, @DaveS3.

 

Currently, the only way to contact our Support Team is through the chat in our Help Center. Our Support Advisors can look into this and hopefully it fix it for you, if it requires our technical team then they will escalate your ticket to that team. 

 

Thank you,

Emily | Social Care @ Shopify 
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LucieM
New Member
4 0 0

Hi Emily, 

I have similar issue with my Skandaal.cz shop, when I put thing into the cart, I dont see the possibility of paying by cart. I have sent all needed documents but Shopify sent me notification that my shop is blocked. I would appreciate help, thank you, regards, Lucie M.

Emily
Shopify Staff
1344 102 193

Hi, @LucieM.

 

Thank you for reaching out! 

 

I was able to go to your site and I do see a way to add items to the cart. Are you referring to the payment type? As I am only seeing bank transfer as an option. 

 

Please let me know if you have any further questions! 
 
Talk soon, 

Emily | Social Care @ Shopify 
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LucieM
New Member
4 0 0

Thats it, I dont know why there is no option of Card payment, i tried to set up several times but there is just bank transfer, which is complicating for my customers. How can I resolve?

Thank you

Regards,

Lucie

Emily
Shopify Staff
1344 102 193

Hi, @LucieM.

 

Thank you for providing that information!

 

What country are you located in? Once I have that information I can provide you with a list of the available payment gateways for you to use. 

 

Talk soon,

Emily | Social Care @ Shopify 
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LucieM
New Member
4 0 0

Hi Emily,

I am from the Czech republic, it should be available.

Regards,

Lucie M.

Emily
Shopify Staff
1344 102 193

Hi, @LucieM.

 

Thank you for getting back to me!

 

We have quite a few different third-party payment gateways available to you in the Czech Republic. I recommend going through a few of them and researching their fees and terms of service to ensure it is the best fit for you and your business. To add an additional payment gateway you can follow the instructions here: (https://shopify.link/1GyY). 

 

Please let me know if you have any further questions! 

 

Take care, 

Emily | Social Care @ Shopify 
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