Why isn't the discount code box appearing at checkout?

[liifaang]

Hi, I have created a couple of discount codes for any product, any customer. If a customer is eligible I ask them to enter the code at checkout. However, there is no discount code box showing. The discounts are active and unrestricted. Please advise.

[Victoria]

Hi, @liifaang.

Welcome to the Shopify Community!

I'd like to gather a bit more context on the issue so we can troubleshoot further. Could you provide information on the following: 

• Please share your store URL so we can try and replicate the issue.
• Share a screenshot of the issue you're seeing on your end.
• Confirm there are No minimum requirements for the discount code.
• Are All customers checked off under Customer eligibility in the Discounts section?
• Does the discount code box appear when using a mobile device?

I look forward to hearing back and learning more.