Why isn't the submit issue button working for my return order?

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So I’m trying to start the return process for an order which the store is no longer up. It seems to be a scam type store due to the fact that this was a pre-order but when you click the store it says 404 error. So fast forward to me trying to input all the info necessary to start a refund and the submit button at the bottom of the page is un-clickable… seems fishy but can anyone else help me out here??

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